Five Things you should never say to a Customer Service Representative
They are people first
How a company is perceived by customers can mean the difference between the success and failure of that corporation. Some companies do a great job ensuring their customers have a positive experience. Others, however, do not. And when that happens, customers will contact the company to complain.
That often means they call a customer service line to request the company correct an error, replace an item or refund a product. It’s up to the customer service representative (CSR) to ensure these transactions are handled smoothly.
In many cases, customer service representatives are the first interaction customers have with the company. Because the CSR is the first person someone talks to, they often get the brunt of someone’s ire about their negative experience with the company.
Unfortunately, these vital positions are also the lowest-paid positions. While the pay inequity of employees at large companies is another post — seriously Jeff Bezos how can you spend ALL that money — trickle some of it down your organization.
I’ve worked in customer service almost my entire professional career. I’ve seen a few things over the course of my twenty-year-plus career. Here are five things you should never say…
